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Return Merchandise and Authorization Policy |
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All IBASE standard board-level products (not including barebone and system products) carry a warranty period of 24 months* from date of shipment and 12 months* for system-level products. (If the date of shipment cannot be ascertained, product serial numbers can be used to determine the approximate shipping date.)
* Products, however, that failed due to misuse, accident, improper
installation or unauthorized repair shall be treated as out
of warranty and customers shall be billed for repair and
shipping charges.
| DOA (Dead
On Arrival) Cases |
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Definition. IBASE
considers an item to be DOA if it fails within one month
from shipping date. DOA cases should be referred first to
our FAE who will analyze whether if it's simply a configuration
problem. DOA cases are treated with the highest priority
and items are replaced immediately and do not require the
standard repair time.
The
following are the RMA guidelines that have been established by
IBASE to better support our customers.
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RMA
number and RMA form. Obtain
an RMA number and form from our sales department before sending
the faulty products. IMPORTANT: To process an RMA case, each
board must accompany a corresponding RMA form that is filled
mainly with the board's serial number, hardware configuration
used and problem description.
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What
to send. Send
the products/boards without the accessories (manuals, cables)
and components (CPU, memory, interface cards), unless you
suspect the latter are the cause of the problem. Indicate
these items if they are included. All returns should accompany
a note detailing the problem.
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Shipping
cost & method. Customers
send RMA goods at their own expense; while IBASE shoulders
the cost of returning the items by using the shipping method
it deems suitable. Customers may require alternative
shipping methods but shall bear any additional charges.
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Repair
Time. IBASE requires about 10 working
days to repair faulty items.
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